Privacy Policy

Last updated: 25 December 2025 Wecatch (“we”, “our”, or “us”) operates the website and related technology services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Services, including integrations with Meta platforms (such as WhatsApp Business APIs). We are committed to protecting your privacy and complying with applicable data protection laws and Meta Platform Policies. 1. Information We Collect We may collect the following categories of information: a. Information You Provide Directly Name, business name, email address, phone number Account credentials and authentication details Messages, templates, and content submitted through our Services Support requests and communications b. Information Collected Automatically IP address, browser type, device information Log data, timestamps, usage activity, and diagnostic data Cookies or similar technologies (used strictly for functionality and security) c. Meta Platform Data When you connect Meta products (e.g., WhatsApp Business): Business profile information Messaging metadata (sender, recipient, timestamps) Message content only when required to deliver the service We do not access personal Meta data beyond what is necessary to provide authorized functionality. 2. How We Use Information We use collected information solely for legitimate business purposes, including: Providing, operating, and maintaining our Services Delivering and routing messages via official Meta APIs Authenticating users and securing accounts Monitoring performance, preventing fraud, and ensuring compliance Responding to support inquiries and legal obligations We do not sell, rent, or trade personal data. Ever. 3. Legal Basis for Processing Depending on the jurisdiction, we process data based on: User consent Contractual necessity Compliance with legal obligations Legitimate business interests (without overriding user rights) 4. Data Sharing and Disclosure We may share information only with: Meta Platforms (as required for API functionality) Authorized service providers (hosting, security, analytics) Law enforcement or regulators, if legally required All third parties are bound by confidentiality and data protection obligations. 5. Data Retention We retain personal data only for as long as: Necessary to provide the Services Required to meet legal, accounting, or regulatory obligations Data is securely deleted or anonymized once no longer required. 6. Data Security We implement industry-standard security measures, including: Secure servers and encrypted communication Access controls and authentication safeguards Regular monitoring and audits While no system is infallible, we prefer locks over optimism. 7. User Rights Subject to applicable law, users may have the right to: Access their personal data Request correction or deletion Withdraw consent Object to or restrict processing Request data portability Requests may be submitted using the contact details below. 8. Meta Platform Compliance Wecatch: Uses Meta data strictly in accordance with Meta Platform Policies Does not retain or use Meta data beyond approved purposes Does not combine Meta data with third-party data for profiling or advertising Allows Meta to audit compliance when required 9. Cookies Policy We use minimal cookies necessary for: Session management Security Basic analytics You may control cookies through your browser settings. 10. Children’s Privacy Our Services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. 11. Changes to This Policy We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Services constitutes acceptance of the revised policy. 12. Contact Information For privacy-related questions or requests, contact: Wecatch 📧 Email: support@wecatch.in 🌐 Website: https://www.wecatch.in